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N°09 · Call Center & Support

Customer support that never sleeps.

Inbound and outbound call center services plus bilingual Arabic–English customer support for UAE and GCC businesses — trained agents, cloud telephony, WhatsApp Business, live chat and a helpdesk wired straight into your CRM.

Start this project →💬 WhatsApp us📞 Call now24/7 · Arabic + English
Pastel mint headset floating on cream — call center and customer support services Dubai
Preview · what you'll getSample setup · Support desk
Customer support helpdesk dashboard with WhatsApp queue, tickets and CSAT — Dubai call center example

A support desk that runs like this.

Live agent queue across WhatsApp and voice, ticket status, response times and CSAT — one screen your team and ours both work from.

  • ✱Arabic + English agents
  • ✱WhatsApp, voice, chat & email
  • ✱CSAT and SLA reporting

Illustrative mockup — your build is designed from scratch for your brand.

What you getNo jargon

Everything included in a Call Center & Support engagement.

01

Inbound call center

Trained agents answering your calls under your brand name — order support, bookings, complaints and after-sales.

02

Outbound & telesales

Lead qualification, appointment setting, renewals and win-back campaigns with call scripts and QA scoring.

03

Omnichannel support

Phone, WhatsApp Business, live chat, email and social DMs in one shared inbox — no lead left unread.

04

Bilingual agents

Native Arabic and fluent English agents who understand UAE customers, plus Hindi/Urdu on request.

05

Helpdesk + CRM setup

Zoho Desk, HubSpot, Freshdesk or a custom helpdesk connected to your CRM, website and phone system.

06

Reporting & SLAs

Live dashboards for response time, first-contact resolution and CSAT — with SLAs you can hold us to.

How we work4 clear steps

From first call to launch day.

  1. 01
    Discovery

    We map your call volumes, channels, languages and the questions customers actually ask.

  2. 02
    Setup

    Cloud telephony, IVR, WhatsApp Business API, helpdesk and CRM routing configured end to end.

  3. 03
    Train & pilot

    Agents trained on your products, scripts and tone — then a supervised pilot with live QA.

  4. 04
    Run & improve

    Ongoing operations, weekly reporting and continuous script and workflow tuning.

You receive

A checklist you can actually hold us to.

  • 01Trained inbound / outbound agentsIncluded
  • 02Cloud telephony + IVR setupIncluded
  • 03WhatsApp Business API & live chatIncluded
  • 04Helpdesk configured (Zoho / HubSpot / Freshdesk)Included
  • 05CRM integration & lead routingIncluded
  • 06Call scripts & knowledge baseIncluded
  • 07QA scoring and CSAT trackingIncluded
  • 08Live reporting dashboardIncluded
Common questions

Good questions, honest answers.

Do you offer 24/7 coverage?+

Yes — we can run business hours, extended hours or full 24/7 shifts depending on your customer base and markets.

Are agents Arabic-speaking?+

Yes. Native Arabic and fluent English as standard, with Hindi, Urdu, Tagalog and Russian available on request.

Can you support our existing tools?+

Yes — we plug into your current CRM, helpdesk or phone system, or set up a new stack for you.

Can you handle WhatsApp enquiries?+

Absolutely. WhatsApp Business API is usually the highest-volume channel for UAE customers, and it's fully supported.

Ready to start a call center & support project?

Free 30-minute consultation. UAE clients get an in-person meeting in Dubai on request.

Send inquiry →✉︎ info@trustlns.ae
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